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Shipping Policy

Shipping Method

 

We SHIP items throughout Malaysia, Brunei & Singapore. Product(s) ordered will be shipped out within 3 working days after payment confirmation is received. All delivery will be made using Poslaju (for Malaysia). Tracking number will be provided after database is updated & item is shipped out. Customers shall receive their item(s) within 7-14 working days.

 

Responsibility of Receiver

 

Please ensure the shipping address given is absolutely correct and accurate to avoid any lost order or parcel that is not received. XIERRA will not be responsible for any orders that are lost because of inaccurate information given by customer. It is the customer’s responsibility to provide a shipping address where there will be a receiver for the shipment. Any cost incurred for reshipping due to return of unclaimed parcel shall be borne by the customer.

 

Return, Cancellation & Exchange Policy

 

Any items bought from XIERRA is considered as final purchase and we do not provide refunds. Please note that the standard tolerance for circumference measurement of clothes are one (1) inch.

Deposit paid for PRE-ORDER is not refundable and will be forfeited upon cancellation.

All SALE and promotional-priced item(s) is non-returnable, non-refundable and non-exchangeable.

 

Return or exchange of item(s) is valid for ready stock item(s) only & it is only valid within 3 working days after receiving the product(s) and shipping cost will be borne by the sender. The returned product(s) must be in original sellable condition with original packaging, unwashed & untorn. Please note that item(s) exchange is subject to stock availability and exchange can only be made ONCE (1 time only). Pre-order item(s) is non-exchangeable as the item(s) is made based on your order. Thus, please be certain on any pre-orders made.

 

If the product(s) returned is/are not in required condition and or time mentioned, XIERRA reserve the right to refuse refund or exchange.

 

This policy shall be applicable for purchase from HQ only (official website, official Shopee shop & authorized sales team).

 

To return or exchange, please contact the sales team incharge or email us at admin@xierra.com

XIERRA

XIERRA mainly focus on thermal wear which are made from neothermal fabric technology that helps to lose weight effectively by producing more sweat and  burning more calories. This special Thermal Wear with neothermal fabric is laminated with nylon which promotes excellent stretching ability. Towards active nation!

Contact Details
WhatsApp : 010-8472611
Email: admin@xierra.com
Social Media
XIERRA

XIERRA mainly focus on thermal wear which are made from neothermal fabric technology that helps to lose weight effectively by producing more sweat and  burning more calories. This special pants with neothermal fabric is laminated with nylon which promotes excellent stretching ability. Towards active nation!