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Shipping Policy

Shipping Method

We provide FREE SHIPPING throughout Malaysia, including Sabah & Sarawak. Product(s) ordered will be shipped out within 3 working days after payment confirmation is received. All delivery will be made using Poslaju ( Semenanjung and Sabah/Sarawak). Tracking number will be provided after database is updated & item is shipped out. Customers shall receive their item(s) within 7-14 working days.

Responsibility of Receiver

Please ensure the shipping address given is absolutely correct and accurate to avoid any lost order or parcel that is not received. XIERRA will not be responsible for any orders that are lost because of inaccurate information given by customer. It is the customer’s responsibility to provide a shipping address where there will be a receiver for the shipment.

Return & Exchange Policy

Any items bought from XIERRA is considered as final purchase. Full refund shall be considered only under these circumstances:

  1. Ordered product(s) is/are not available.
  2. If the shipped product(s) do/does not fit & there is/are no other size available for exchange.

Return or exchange of items is only valid within 7 days after receiving the product(s) and client will bear the shipping cost. The returned product(s) must be in original sellable condition with original packaging, unwashed & untorn.

If the product(s) returned is/are not in required condition and or time mentioned, XIERRA reserve the right to refuse refund or exchange.

To return or exchange, please email us at admin@xierra.com

XIERRA

XIERRA mainly focus on thermal wear which are made from neothermal fabric technology that helps to lose weight effectively by producing more sweat and  burning more calories. This special Thermal Wear with neothermal fabric is laminated with nylon which promotes excellent stretching ability. Towards active nation!

Contact Details
WhatsApp : 010-8472611
Email: admin@xierra.com
Social Media
XIERRA

XIERRA mainly focus on thermal wear which are made from neothermal fabric technology that helps to lose weight effectively by producing more sweat and  burning more calories. This special pants with neothermal fabric is laminated with nylon which promotes excellent stretching ability. Towards active nation!